At Therapedia Centre, protecting your privacy and maintaining the confidentiality of your personal information is an important part of the care and services we provide.
This Privacy Policy explains how Therapedia Centre collects, uses, protects, retains, and may disclose personal information when you visit www.therapediacentre.com (the “Website”), contact our team, request an appointment, or otherwise communicate with us electronically.
Therapedia Centre provides psychotherapy, counselling, art therapy, and related mental health services in Toronto and online where appropriate. Because some information shared with us may relate to your health or mental health, we take additional care when handling sensitive information.
Our privacy practices are designed to comply with applicable Canadian and Ontario privacy requirements, including the Personal Health Information Protection Act, 2004 (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as the professional and ethical obligations of our regulated practitioners.
By using our Website or voluntarily providing information through it, you acknowledge the practices described in this Privacy Policy.
We limit the personal information we collect to information reasonably required to respond to your request, provide services, operate our Website, or meet our legal and professional responsibilities.
Information You Provide to Us
We may collect information you voluntarily provide when you:
Depending on the nature of your request, this information may include:
Please avoid including unnecessary sensitive personal or health information in general Website contact forms, email, text messages, or other non-clinical communication channels.
When you become a client of Therapedia Centre, additional information may be collected as part of providing psychotherapy, counselling, art therapy, assessment, or related health services.
This information may constitute personal health information and may include information about your health history, mental health, treatment, symptoms, therapeutic goals, appointments, clinical communications, and treatment records.
Personal health information is handled in accordance with applicable privacy legislation, professional standards, consent requirements, and Therapedia Centre’s clinical privacy practices.
Clinical information and therapy records may also be subject to additional consent forms, privacy notices, record-retention requirements, and professional obligations that apply to your therapist or healthcare provider.
When you visit our Website, certain technical information may be collected automatically by our Website, hosting provider, analytics services, or similar technologies. This may include:
We primarily use this information to operate, protect, analyze, and improve the Website. We generally use Website analytics information in an aggregated manner and do not use Website analytics information to create clinical records about you.
Our Website may use cookies and similar technologies to improve functionality, understand Website usage, remember preferences, and improve visitors’ online experience. Cookies are small data files stored on your browser or device.
These cookies help the Website operate properly and support functions such as navigation, security, and form functionality.
These cookies may remember certain selections or preferences to improve your experience.
These technologies may help us understand how visitors find and use the Website, which pages are most useful, and how we can improve Website performance.
Where applicable, additional technologies may be used to understand the effectiveness of our communications, advertising, or Website content.
Where consent is required by applicable law, non-essential cookies or similar technologies will be used based on your consent. You can also control or disable cookies through your browser settings. Disabling certain cookies may affect some Website features or functionality.
We use the information you provide to respond to questions, consultation requests, service inquiries, and other communications.
We may use your contact and appointment information to schedule, confirm, change, or manage consultations and therapy appointments.
Where you become a client, information may be used as reasonably necessary to provide psychotherapy, counselling, art therapy, and related mental health services.
We may contact you regarding appointment confirmations, appointment changes, service-related information, administrative matters, questions you have submitted, and information necessary to provide requested services.
Where applicable and with appropriate authorization, information may be used to help administer eligible insurance or funding programs associated with your services.
Feedback and general Website usage information may be used to improve our services, programs, Website content, accessibility, and client experience.
Website Analytics
We may analyze Website traffic and interactions to understand how visitors use the Website and to improve its content, structure, performance, and usability.
Technical information may be used to identify security concerns, prevent misuse, maintain Website integrity, and protect Therapedia Centre, our clients, and Website visitors.
Information may also be used when reasonably necessary to comply with applicable laws, regulatory obligations, professional standards, court orders, or other lawful requirements.
Where required, Therapedia Centre obtains consent before collecting, using, or disclosing personal information. The appropriate form of consent may depend on the circumstances and sensitivity of the information involved.
Providing information through a contact or appointment form generally indicates your consent for us to use that information to respond to your request and take reasonable steps related to the service you requested.
Additional or express consent may be obtained when required, particularly when sensitive personal health information is involved. You may withdraw consent to certain uses of your information, subject to applicable legal, regulatory, professional, or contractual requirements. Withdrawing consent may affect our ability to provide certain services.
Therapedia Centre provides services to children, adolescents, teens, adults, couples, families, and seniors. Parents or guardians may provide information when contacting Therapedia Centre about services for a child or youth.
Consent, confidentiality, access to records, and the collection and disclosure of a young person’s personal health information may depend on the individual’s capacity, circumstances, applicable legislation, and professional obligations. These matters will be explained as appropriate during the intake and therapeutic process.
Therapedia Centre does not sell, rent, or trade your personal information to third parties for their own marketing or promotional purposes.
We may use trusted third-party service providers to help operate our Website, manage appointments, provide communication systems, maintain technology, host information, or support administrative operations. These providers are permitted to access information only as reasonably necessary to perform services on our behalf and are expected to maintain appropriate privacy and security safeguards.
Where appropriate and with your consent or as otherwise permitted by law, information may be shared with healthcare professionals, insurers, funding organizations, or other parties involved in facilitating your care or requested services.
Information may be disclosed when required or permitted by applicable law, regulation, court order, subpoena, professional obligation, or other lawful authority.
Information may be disclosed where permitted or required by law when reasonably necessary to address a serious risk of harm or protect the health or safety of an individual or others.
Mobile telephone numbers and text-message information provided to Therapedia Centre are used for purposes reasonably connected to your inquiry, appointment, or requested services.
Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Text-message opt-in information and consent will not be shared with third parties for unrelated marketing or promotional purposes. Standard messaging or data charges from your mobile provider may apply.
Therapedia Centre may provide links or access to third-party platforms that help us provide services, including our online appointment booking platform and communication services. For example, appointment scheduling may be provided through Jane.
When you use a third-party website, application, booking system, payment service, WhatsApp, or other external platform, information you provide may also be subject to that provider’s own privacy policy and terms. Therapedia Centre encourages you to review the privacy practices of external services before providing personal information through those platforms.
Our Website may also contain links to third-party websites for insurance, government funding programs, community resources, or other information. Therapedia Centre is not responsible for the privacy practices of websites that we do not operate.
Some technology or service providers used in connection with our Website or administrative operations may process or store information outside Ontario or Canada. When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction. Where appropriate, Therapedia Centre takes reasonable steps to work with service providers that maintain appropriate privacy and security safeguards.
Therapedia Centre uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, unauthorized disclosure, loss, theft, misuse, modification, and accidental destruction.
Access to sensitive information is limited to individuals who reasonably require access for authorized purposes. However, no electronic transmission, communication platform, Website, or data-storage system can be guaranteed to be completely secure.
For this reason, we encourage you not to send highly sensitive or urgent health information through ordinary email, Website contact forms, text messages, or social media.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, regulatory, insurance, clinical, and professional record-retention requirements.
Different retention periods may apply depending on whether the information relates to a Website inquiry, administrative matter, appointment, financial transaction, or clinical record. When personal information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it where appropriate.
Subject to applicable laws and certain exceptions, you may have the right to request access to personal information Therapedia Centre maintains about you and to request corrections where information is inaccurate or incomplete.
Requests involving clinical or personal health information may be subject to specific procedures and requirements under applicable health privacy legislation and professional standards. To request access or correction, please contact Therapedia Centre using the information below. We may need to verify your identity before processing a request.
If you have a question, concern, or complaint about how Therapedia Centre collects, uses, protects, or discloses personal information, please contact us. We will review privacy concerns and take reasonable steps to respond and address issues where appropriate.
Privacy Officer
Therapedia Centre
Email: [email protected]
Phone: (416) 877-0137
Therapedia Centre may update this Privacy Policy periodically to reflect changes to our services, Website, technology, privacy practices, or legal and regulatory requirements. When changes are made, the revised Privacy Policy will be posted on this page and the Effective Date at the top will be updated.
We encourage Website visitors to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Therapedia Centre
Email: [email protected]
Phone: (416) 877-0137
769A Pape Avenue
Toronto, ON M4K 3T2
2 Bloor Street West, 7th Floor
Toronto, ON M4W 3E2
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8